Privacy Policy

This policy explains how we collect, use, store and share personal information when you use kiwiwheel.com. We aim to comply with the New Zealand Privacy Act 2020 and the Information Privacy Principles.

1) What we collect

• Account & profile: name, email, phone, login credentials, preferences, communications.
• Transactions: order details, shipping/service details (if applicable), invoices/receipts, support history.
• Payment metadata: payment status, transaction IDs, timestamps, amounts, partial card details (e.g., last 4) provided by payment processors (we do not typically receive full card numbers).
• Device/usage data: IP address, device identifiers, browser type, pages viewed, referrers, approximate location, logs and performance data.

2) How we use personal information

• Provide and operate the website and services (including account administration).
• Process orders/requests, send service messages, and provide customer support.
• Fraud prevention, security monitoring, and troubleshooting.
• Analytics to improve performance and user experience.
• Comply with legal obligations and enforce our terms.

3) When we share information

We may share personal information with:

• Service providers (e.g., hosting, analytics, email/support tools, payment processors) acting on our instructions.
• Professional advisers (legal, accounting) where necessary.
• Authorities if required or authorised by law, or to protect rights, safety and security.
• Business transfers (e.g., merger or sale) with appropriate protections.

4) Cookies & analytics

We use cookies and similar technologies for essential functionality, preferences, and analytics. You can control cookies via your browser settings; blocking some cookies may affect site functionality.

5) Security & retention

We take reasonable steps to protect personal information (access controls, encryption in transit where supported, and operational safeguards). We keep information only as long as needed for the purposes above, unless longer retention is required or permitted by law (e.g., record-keeping and dispute resolution).

6) Your rights (New Zealand)

You may request access to, or correction of, personal information we hold about you. If we refuse a request, we will explain why (as required by the Privacy Act 2020). You may also complain to the Office of the Privacy Commissioner (privacy.org.nz).

7) International transfers

We may store or process information in New Zealand and other countries where we or our providers operate. Where information is disclosed overseas, we take reasonable steps to ensure it is protected in a way that is comparable to New Zealand privacy safeguards (for example, by using contractual protections and due diligence on providers).

8) Changes to this policy

We may update this policy from time to time. The “Last updated” date shows when changes were made.